Frequently Asked Questions ORDERING & PAYMENT Do I need an account to place an order? No. You can check out as a guest with just your email and delivery address. Creating an account is optional but useful if you want to track past orders and save your details for faster checkout next time. What payment methods do you accept? We accept Visa, Mastercard, American Express, Apple Pay and Google Pay via Stripe, our secure payment provider. Is payment on your site secure? Yes. All payments are processed by Stripe, one of the world's most trusted payment platforms. Your card details are encrypted and never stored on our servers. Can I cancel or change my order after placing it? If your order has not yet been dispatched (usually within 24 hours of placement), yes — email us immediately at [EMAIL@MIRAVILASTORE.COM] with your order number. Once dispatched, changes are not possible, but you can return the item under our 14-day return policy. DELIVERY How much does delivery cost? Delivery is FREE on all orders, with no minimum spend. How long does delivery take? Most orders arrive within 10 to 20 working days. We ship internationally through our supplier network, which is why our prices are lower than most UK retailers but delivery takes a little longer. Do you deliver outside the UK? Not at the moment. We currently ship only within England, Scotland, Wales and Northern Ireland. Do I have to pay customs fees or import duties? No. All applicable taxes are included in the price you see at checkout. There are no additional customs charges on delivery. Can I track my order? Yes. As soon as your order is dispatched, we'll send you an email with a tracking link. RETURNS & REFUNDS Can I return an item if I change my mind? Yes — you have 14 days from receiving your order to request a return under UK consumer law. The item must be unused, in original packaging. Return shipping to our supplier is at your cost. See our Returns Policy for full details. What if my item arrives faulty or damaged? Contact us within 30 days at [EMAIL@MIRAVILASTORE.COM] with a photo of the fault. We'll cover all costs and either refund or replace at no charge. How long do refunds take? Once we receive and inspect your returned item, refunds are processed within 14 days to your original payment method. Bank processing may take an additional 3 to 10 days. PRODUCTS Where are your products from? Our products come from a curated network of international suppliers, primarily in Asia. We select each item personally for quality, value and design before adding it to the shop. Do your products come with a warranty? All products come with the manufacturer's standard warranty (typically 12 months). If a product fails within the warranty period, contact us at [EMAIL@MIRAVILASTORE.COM] and we'll help you claim. CONTACT How do I contact you? Email: [EMAIL@MIRAVILASTORE.COM]. Response time: within 1 working day (Monday to Friday, UK time). Do you have a phone number? We are an online-only shop and currently handle all enquiries by email, which lets us keep prices low and provide a written record of every conversation for your reference.