Returns & Refund Policy Last updated: [DATA DE PUBLICAÇÃO] Your right to cancel (14-day cooling-off period) Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the legal right to cancel your order within 14 calendar days of receiving your goods, for any reason, without giving a justification. To exercise this right, please email us at [EMAIL@MIRAVILASTORE.COM] within 14 days of receiving your order, stating your order number and that you wish to cancel. You will then have a further 14 calendar days to return the item to us. Condition of returned goods To be eligible for a full refund, returned items must be: - Unused and in the same condition you received them - In their original packaging with all labels, tags and accessories included - Not personalised, custom-made or explicitly excluded (see below) Items that cannot be returned The following categories are exempt from the 14-day cancellation right under UK law: - Sealed audio, video or software items where the seal has been broken (hygiene reasons — applies to in-ear earphones once the earpiece seal is opened) - Personalised or custom-made items - Items that deteriorate or expire quickly Return shipping cost — cooling-off return For returns under the 14- day cooling-off period, the customer is responsible for the cost of returning the item to our supplier. Return shipping typically costs between £8 and £25 depending on the item size and destination. We'll provide the correct return address by email once your cancellation is confirmed. Faulty, damaged or incorrect items If your item arrives faulty, damaged or is not what you ordered, you are entitled to a full refund OR a replacement at no cost to you, including all return shipping charges. Please email us at [EMAIL@MIRAVILASTORE.COM] within 30 days of receipt with: - Your order number - A photo or short video showing the fault or damage - A brief description of the issue We will respond within 1 working day with next steps. Refund processing Once we receive and inspect your returned item (or confirm the fault for faulty items), we will process your refund to the original payment method within 14 calendar days. Refunds appear in your account within 3 to 10 additional business days depending on your bank. Late or missing refunds If you have not received your refund within 14 days of us confirming it, please first check with your payment provider or bank. If still no refund appears, email us at [EMAIL@MIRAVILASTORE.COM] and we will resolve immediately. Exchanges We do not currently offer direct exchanges. If you'd like a different item, please return the original for a refund and place a new order. Your statutory rights Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, including the right to a repair, replacement or refund for goods that are faulty, not as described or unfit for purpose. Questions? For any returns question, email us at [EMAIL@MIRAVILASTORE.COM] and we'll respond within one working day.